I read an interesting article today about a family that found out that their two-year old was not guaranteed a seat adjacent to her parents on a forthcoming Air Canada flight.
Air Canada only guarantees a child between the ages of two and eight will be seated in the same cabin as a parent or guardian, not an adjacent seat, or even the same row.
Unless, that is, a $40 fee is paid to reserve a specific seat.
Confused at what the online ticketing system appeared to be telling her, Caley Hartney called Air Canada customer service, where the agent confirmed the required fee and referred her to the company’s conditions of service on their website.
The agent said that according to Air Canada rules, it is only required that a parent of a child aged two to eight is seated in the same cabin as their child.
This is an interesting story but honestly I can’t see a flight attendant or ticket agent not letting a family sit together. It is a ridiculous fee to expect parents to pay for this extra service.
Has this happened to you on Air Canada or another airline?