Tag: air canada

  • Air Canada passenger suffers ‘horrible pain’ after being stuck in cramped seat

    Colin Savage has spent a lifetime staying fit and healthy, but one long airplane flight changed that.

    Until recently, the 64-year-old Victoria man would cycle an average of 400 kilometres a week and run marathons. Now he is short of breath and has trouble moving around.

    In January, Savage travelled to Argentina on a hiking trip. The trip home included a 10-hour flight from Chile to Toronto on an Air Canada 777 airplane.

    Knee space on commercial flights

    Knee space is limited on economy flights. Top: Air Canada Rouge, Bottom: Air Canada Economy. (Gabor Lukacs/ Facebook)

    Savage says for most of the flight, passengers were discouraged from getting out of their seats because of turbulence. At 6-2″, that was a problem for Savage.

    “In their seats, my knees were up against the seat in front of me. I was constantly squirming around trying to get comfortable.”

    A day and a half after he returned home, he felt a sudden sharp pain in his lower back. When it was still there the next morning he went to a hospital.

    “I went through horrible pain, I don’t know if you’ve broken a rib, I have, and this pain was a hundred times worse,” Savage says.

    Two CT scans later, doctors told Savage he had deep vein thrombosis (DVT), which was likely the result of having to sit for most of the 10-hour flight, and that blood clots had migrated up his leg, through his heart and into his lungs.

    What is DVT?

    DVT is a condition where a blood clot develops within a deep vein, usually in the thigh or leg. It can break off and make its way to the lungs, where it can cause breathing problems.

    According to the World Health Organization, passengers traveling in cramped areas for more than four hours are at risk.

    Dr. James Douketis, president of Thrombosis Canada, says given the number of people who fly, deep vein thrombosis poses a public health risk. (CBC)

    Savage raised the DVT issue with Air Canada and got this response:

    “Medical evidence has shown that deep vein thrombosis (DVT) is the result of a pre-existing personal medical condition, related to an individual rather than a transportation system. International courts have confirmed that based on the aforementioned evidence there is no liability to air carriers for DVT that occurs during a flight.”

    This is a very scary condition and personally I always try to walk a little bit but one of my friends who was a pilot always tells me to stretch and stay active for these long flights. The longest flight I took was SFO to SYD and in Premium Economy we had lots of room but for my taller friends I can certainly see how it would be painful.

    I took a flight from Toronto to Cayo Coco in Cuba once with Skyservice and my friend who was 6’3″ had problems in the flight (even my legs were pushed against the seat in front of me.

  • Air Canada says parents must pay to guarantee 2-year-old can sit with them on flight

    I read an interesting article today about a family that found out that their two-year old was not guaranteed a seat adjacent to her parents on a forthcoming Air Canada flight.

    Halloween Sale

    Air Canada only guarantees a child between the ages of two and eight will be seated in the same cabin as a parent or guardian, not an adjacent seat, or even the same row.

    Unless, that is, a $40 fee is paid to reserve a specific seat.

    Confused at what the online ticketing system appeared to be telling her, Caley Hartney called Air Canada customer service, where the agent confirmed the required fee and referred her to the company’s conditions of service on their website.

    The agent said that according to Air Canada rules, it is only required that a parent of a child aged two to eight is seated in the same cabin as their child.

    This is an interesting story but honestly I can’t see a flight attendant or ticket agent not letting a family sit together. It is a ridiculous fee to expect parents to pay for this extra service.

    Has this happened to you on Air Canada or another airline? 

    Here is a link to the article on CBC.

  • Air Canada Food Fails

    Having taken Air Canada many times I can attest to this Buzzfeed post that shows some of the worst airline food they had.

    I enjoy Alaska Airlines but even their meal in business class for the flight to Hawaii wasn’t that great (few years ago now).

    I always fly economy and some of my favourites include British Airways and Air New Zealand.

    I have ordered sushi before on a late flight from Toronto (not enough time in the US terminal to get any decent food).

    Here are some of my favourites:

    CUmHm1kWUAA99h-

    CDMLRr7XIAEeCwE

     

    CY8sKsCUQAAbSkH

    Some of the better photos are on BuzzFeed.

    What are some examples of food that didn’t meet your expectations in the sky?

  • Beware next time Air Canada asks for volunteers to forgo a flight

    I read a strange story on CBC about a passenger that volunteered to forgo a flight in London UK and did not get fully re-imbursed.

    Seat Sale!

    Chris Johnson, a colonel in the Royal Canadian Air Force, was in London, preparing to board an Air Canada flight to Ottawa, where he lives. Then the aircraft broke down, and the airline’s ground staff began scrambling to assign passengers to other flights. They called for volunteers who might be willing to wait a day.

    “I was on vacation, not military duty,” Johnson told me the other day, “and there were a lot of people who had to get home right away, and I figured I can hang tight.”

    He was told to head to the baggage area and collect his suitcase, and wait for an Air Canada representative who would have hotel and meal vouchers. But that person never showed up, he later stated in an affidavit to the Canadian Transport Agency.

    Back at the departure area, the Air Canada staff had disappeared. Johnson then got on the phone to Air Canada’s customer service centre in Montreal. Go find a hotel, he says he was told, and submit a claim later.

    Johnson then took a bus (not a taxi, because “I was treating their money as though it was mine”) to the airport Holiday Inn, hardly luxury lodging.

    He ate supper at the hotel, and breakfast. The bill for the room, including taxes, was 257 pounds, which, if you know anything about London, is utterly average. He ate a modest Holiday Inn meal, and the grand total charged to his card came to $531.56 Cdn.

    When he submitted the claim, though, Air Canada regretfully informed him that “our hotel accommodation policy allows up to $100 reimbursement towards your claim. For meals we allow $7 for breakfast, $10 lunch and $15 for dinner.”

    Something doesn’t sound right in this story.

    Air Canada has always pre-paid for my expenses – I would never pre-pay the expenses and expect them to re-imburse me.

    What would you of done?

    Here is a link to the story.

  • Air Canada Boxing Day Seat Sale 15% Off Flights Worldwide

    Air Canada wants you to get the gift that you really wanted this Christmas! Shop their Boxing Day Sear Sale and save 15% off flights around the globe.

    aircanadaboxingweek

    This offer applies to flights worldwide on Tango, Flex, Latitude and Premium Economy fares. Book by December 29 to get this offer.

    Enter the promo code GIFT2015 at checkout. Travel from January 12- June 15, 2016
    Blackout dates apply: March 23 – March 29, 2016 and May 19 – May 24, 2016

    Click here for more details.

  • Air Canada Extends US Toronto Stopover Offer

    Air Canada has extended an offer giving customers travelling between the US and Europe or Asia via Toronto Pearson International an opportunity to pause their journey in the city for up to one week with no stopover fee until March 31, 2016.

    Seat Sale!
    Seat Sale!

    The special offer, developed with the support of Tourism Toronto, is designed to encourage US originating international customers to take advantage of their connection to experience “Canada’s largest and most vibrant city.”

    “As Air Canada’s global hub, Toronto Pearson is quickly growing in popularity as the most efficient connecting point for US originating travellers to Europe or Asia. But in addition to being extremely convenient for transiting international travellers, Toronto makes an ideal city getaway for those who have the time, as there is a tremendous amount to see and do,” said Benjamin Smith, president, Passenger Airlines, at Air Canada.

    Customers can stay up to one week in Toronto for the same price as a usual roundtrip ticket – without any additional fees for an interrupted journey. The offer is valid for flights operated by Air Canada, Air Canada Express or Air Canada rouge.

    Here is a link to the promo.

  • Air Canada – 10 Things You Didn’t Know

    Being heavy Aeroplan users, my family typically flies Air Canada for our local and international flights.

    you-didnt-know-air-canada

    I have always wanted to learn some additional tips that could help our readers learn some more strategies about saving on their flights (often the most expensive part of the trip).

    Enjoy!

    1. 24-Hour Cancellation Policy.

    You can cancel an Air Canada flight within 24 hours of booking and receive a full refund.

    So read that itinerary they e-mail you carefully. If you made a mistake, this is your window to fix it.

    2. Best Price Guarantee with Air Canada Vacations.

    Book your Air Canada Vacations package and if you find a lower price elsewhere within 24 hours of your initial reservation, they’ll refund you the difference, up to a maximum of $400 per booking.

    9135_BestPrice_en

    3. Flight Guarantees with Air Canada Vacations.

    When you book Air & Cruise with Air Canada Vacations they guarantee that you’ll get there, no matter what. In the unlikely event that a delayed flight causes you to miss your cruise, you will be rebooked on the next available flight to catch up with it.

    2012_flight_gurantee_en

    No hassles, no extra cost. They even guarantee your return flight, so if the ship is late, they’ll book you on the next available flight home.

    4. Extra seating for passengers with special needs

    Air Canada makes available extra seating free of charge to passengers travelling within Canada who require additional space due to their disabilities, including obesity, or to accommodate an attendant.

    The policy meets the “One Passenger, One Fare” requirements of the Canadian Transportation Agency.

    Passengers requesting extra seating will require a doctor’s certificate of their disability or need for an attendant when travelling, as well as medical approval for travel. If the passenger’s special requirement is limited to extra seating due only to obesity, the authorisation will be valid for two years in order to facilitate repeat travel.

    Eligible customers requiring additional space for their own use will be assigned a single reservation and ticket. Their seats will be assigned in advance of their flight by the Air Canada Medical Services desk so that their disabilities can be best accommodated. Additionally, such passengers should be aware that extra seating is not available on Beech aircraft and in Executive Class, and may be restricted on CRJ regional jet and Embraer aircraft.

    For more information customers should consult the Air Canada website at http://www.aircanada.com/en/travelinfo/before/specialneeds.html or contact Air Canada Reservations or their travel agent. Air Canada will require 48 hours’ notice in advance of travel (in certain situations 72 hours’ notice) but will make every reasonable effort to accommodate bookings made within that time period. No advance seat selection is permitted when requesting extra seating.

    For flights to and from the United States, Air Canada offers a 50 per cent discount off certain fares for attendants.

    5. Unaccompanied minors service

    The Unaccompanied Minor (UM) service can be purchased only on non-stop flights operated by:

    • Air Canada and Air Canada rouge
    • Air Canada Express (flights operated by Jazz, Sky Regional, Air Georgian GX – Flight series 7350-7499, and Exploits Valley Air 8K – Flight series 7615-7649).

    Important: The service cannot be purchased for connecting flights or codeshare flights.

    Age restrictions

    Under age 8 Not available

    • Children under age 8 must be accompanied by an adult age 16 or older when travelling.
    • The accompanying adult must occupy a seat in the same cabin as the young child.
    8 to 11 years
    (inclusively)
    Mandatory

    • The UM service is mandatory for children age 8 to 11 who are travelling alone.
    12 to 17 years Optional

    • The UM service can be purchased but is considered optional for youth ages 12 to 17 who are travelling alone.
    • If a parent or guardian requests the UM service for a youth age 12 to 17, the same restrictions apply with regard to connecting and code share flights, as described above.
    • Unaccompanied minors may not travel with a pet in the cabin.
    • Youths age 16 and over may act as accompanying adults for minors (age 11 years or less).

    How to request the Unaccompanied Minor service

    Contact Air Canada Reservations or your travel agent to let them know your child will be travelling alone.

    You will be given details about our special services and what procedures are involved when a child is travelling unaccompanied. Please remember to advise us if your child has a medical condition.

    Service Fee:

    A service fee of $100 CAD/USD each way per child per flight applies, regardless of fare you select.

    (And check if the fare dropped overnight. If you find a lower price on another website, Air Canada will credit you the difference plus $50.) On Air Canada Vacations, you have until the end of the business day (9 p.m. on weekdays; 5 p.m. on weekends) to cancel without penalty.

    Here is a link to this service.

    6. The Air Canada Stopover

    Have you heard about the Air Canada Stopover?

    Is your connection time longer than 6 hours?
    The new Air Canada Stopover travel option allows you to make the most of two consecutive flights and enhance your journey – and at no cost or for a flat price.

    If you’re travelling with Air Canada, in addition to ease of travel, you now have the unique opportunity to sample and explore exciting Canadian cities en route to your destination.

    concierge

    Break your journey in Toronto, Montreal and Vancouver, North America’s most convenient hubs, and stay one night in Canada. You can even opt for a second Canadian stopover on your return flight.

    For connections over 6 hours, the Air Canada Stopover option includes one-night hotel accommodation and applicable taxes for one low price. The Canadian break comes at no additional airfare and your hotel is free with a Business Class, Premium Economy or Latitude and for a minimal fee with a Flex or Tango fare.

    If you’re travelling with less time on your hands, and your connections are under six hours, you can enjoy the comforts ofMaple Leaf Lounge access at the airport.

    Air Canada Stopover pricing

    The new Air Canada Stopover option covers a great selection of hotels at major hubs, Toronto, Montreal and Vancouver.

    7. Air Canada Bumping Policy.

    Air Canada will have to compensate bumped passengers in cash for as much as $800, depending on the length of the delay, under new rules the Canadian Transportation Agency has handed down.

    Rules require that passengers be compensated $200, $400 or $800 per passenger depending on whether the delay is less than two hours, between two and six hours, or more than six hours.

    The compensation structure only applies to passengers who do not volunteer to get bumped from a flight.

    The CTA also imposed strict conditions on the carrier offering travel vouchers instead of cash, including a one-to-three exchange rate — for example, $1 in cash is equal to $3 in travel vouchers. Passengers can now insist on receiving cash as compensation for being bumped from a flight.

    8. Bring your instruments on board.

    I didn’t know this but Air Canada lets you bring string instruments (e.g. guitars, violins and violas) on board as long as they fit in the overhead bin and there is space available in the cabin at time of boarding.

    • When a stringed instrument is transported by air, it may be exposed to dramatic changes in temperature and pressure, which can cause the instrument’s headstocks to crack or snap off. To prevent possible damage, it is the customer’s responsibility to ensure that the strings are loosened so that the tension is reduced.
    • Musical instruments should always be properly packaged in a rigid and/or hard shell container specifically designed for shipping such items.

    Musical instruments as carry-on baggage:

    • Musical instruments will be permitted as carry-on baggage provided:
      • They meet the current Air Canada carry-on size requirements*, and
      • They fit in the overhead bin or under the seat in front of you
    • A musical instrument you take on board will count as part of your carry-on baggage allowance, as either a personal or standard article (depending on the size and dimensions of the instrument).
    • Because of passenger loads, aircraft limitations and/or storage space available, we cannot guarantee that a musical instrument can be accommodated on board. It may need to be checked at the gate and transported as checked baggage if the airport agent or cabin crew determines that it cannot be safely stowed in the cabin. For this reason, musical instruments should always be properly packaged in a rigid and/or hard shell container specifically designed for shipping such items. Musical instruments checked at the gate must also be retrieved at the gate upon arrival at your destination.

    Here is a link to this policy.

    9. Air Canada Corporate Rewards

    Air Canada Corporate Rewards is a comprehensive program designed to help companies save on business travel, earn rewards and enjoy exclusive member services every time they book with Air Canada and Lufthansa Group* carriers.

    logo_accr_en

    Even if you have a small business or a consulting you qualify for these nice discounts.

    • Discounts on Air Canada and Lufthansa Group* flight bookings
    • Complimentary eUpgrades credits, Maple Leaf™ Lounge access and Preferred seat selection
    • Discounts on car rentals and Air Canada products and services
    • One-time 15% flight booking discount
    • Up to 10% discount on Maple Leaf Club memberships
    • One-time complimentary Maple Leaf lounge access
    • Five (5) prepaid Air Canada Café vouchers

    10. Meetings and conventions discounts!

    If you are planning a wedding or event this could be very handy.

    Meetings and Conventions travel service offers discounted travel and other valuable benefits to groups of 10 or more meeting attendees.

    When you register your event online, you’ll enjoy:

    • Special discounted fares for your organization’s group of 10 or more delegates,
    • Instant online registration for your organization to better manage event travel planning,
    • An easy online reservation process for your attendees,
    • Mileage accumulation with Aeroplan, United Airlines’ Mileage Plus, or any frequent flyer program of a Star Alliance™ member airline.
    • A direct link to Conventions Plus: the Star Alliance service helps make organizing and attending international conferences easier with access to member airlines’ schedules and discounted fares.
    • A direct link to Meetings Plus: make your corporate travel to meetings simpler and much more cost-effective. Star Alliance Meetings Plus offers worldwide discounts to simplify your travel arrangements to and from your meeting.

    Discount Chart

    To qualify for Meeting and Conventions special fares, you’ll need a minimum of 10 delegates travelling from various origins to the same destination within Air Canada’s extensive North American and International network.

    Meeting and Conventions Discount Chart

    Travel zone Fare Discount
    Travel within Canada Business Class (flexible) 10%
    Business Class (lowest) 5%
    Premium Economy 10%
    Latitude 10%
    Flex 10%
    Tango 0%
    Travel between Canada and the U.S. Business Class (flexible) 12%
    Business Class (lowest) 5%
    Latitude 10%
    Flex 10%
    Tango 0%
    Travel between North America and International destinations Business Class (flexible) 12%
    Business Class (lowest)* 12%
    Latitude 10%
    Flex 10%
    Tango 10%

    * Please note that the 12% discount does not apply to the following already reduced Business Class (lowest) fares: Z, D and P.
    Also note that promotional codes apply to undiscounted published fares. Some of our previously discounted fares, while not eligible for the promotion, may be lower than the final price of the undiscounted fare to which the promotion applies.

    Do you have any tips or secrets that I may have missed?

  • Air Canada to Tag ‘Approved’ Carry-On Bags

    Starting May 25 at Toronto-Pearson (YYZ) and expanding progressively to other airports throughout the month of June, Air Canada will have staff at both check-in and security checkpoints to quickly confirm and tag carry-on bags that meet the airline’s carry-on dimensions as “approved.”

    air-canada

    According to officials, this will make it easier and safer to stow personal items on board, may help reduce wait times at security, and will help avoid flight delays caused by larger bags being checked at the gate.

    If a customer’s carry-on baggage needs to be checked Air Canada will help with that at check-in. If a customer gets to security and needs to check a bag that exceeds allowable size limits, they will receive a special card that will get them quickly back to a check-in agent, and then on to their departure gate.

    Air Canada’s carry-on policy allows customers to bring on-board one standard article, such as a roller bag, and one personal article, such as a briefcase or laptop bag. Dimensions must not exceed: Standard article: 23 x 40 x 55 centimetres, including handles and wheels; Personal article:16 x 33 x 43 centimetres.

  • Air Canada St. Patrick’s Day Promotion – Bonus Aeroplan Miles

    Earn your share of 10 million Bonus Aeroplan® Miles.

    st-patricks-air-canada

    Book at aircanada.com using promotional code, STPATRICK2015.

    Book by March 17 for travel until May 31, 2015.

    Here is a link to the promotion.

  • Air Canada – Giftmassive Giveaway – % off Flight (min = 10%, max=20%)

    Play Air Canada’s Giftmassive Giveaway everyday until December 24, and you could win surprise discounts on your next Air Canada flight, or even free flights!

    Seat Sale!
    Seat Sale!

    The prize breakdown is this:

    • 500,000 codes for 10% discount off any Air Canada Tango base
    • 350,000 codes for 15% discount any Air Canada Tango base
    • 150,000 codes for 20% discount off any Air Canada Tango base fare
    • 65 pairs of Economy Class round-trip tickets for the winner & travelling companion (Canada/US)

     

     

    Keep the prize or send it to a friend, and spread some holiday cheer. Everyone who plays will be eligible to win the grand prize: a flight for two in Business Class to any of our 180 destinations. See what’s waiting under the tree for you!

    Here is the link to the promotion.